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Home Local Maryland Government Announcement Originally published September 02, 2011

Baltimore Gas and Electric Company Making Significant Progress Restoring Electric Service to Smaller Groups of Customers and Individual Customers Supplied by Secondary Power Lines



Vast majority of repairs to main lines have been completed, making it possible to safely repair smaller lines

Utility expects outages to drop to between 5,000-10,000, or roughly one percent of those who lost power, by late Friday night


BALTIMORE, Sept. 2, 2011 – Baltimore Gas and Electric Company (BGE) today announced that it continues to make significant progress restoring electric service to customers supplied by secondary power lines and other equipment that could not safely be repaired until substations and main lines were repaired. The utility expects the number of outages to drop to between 5,000 - 10,000 (approximately one percent of those who lost power), by late tonight, and is on track to restore any scattered, isolated outages that remain by Saturday. BGE.com may not reflect updated outage information until late tonight due to the fact that data reconciliation often occurs at night and into the early morning hours after crews have completed their daily work. This puts the utility in the position of having restored electric service to the vast majority of its affected customers within five days of Hurricane Irene’s passing.

“Several days before Hurricane Irene arrived in Central Maryland, BGE aggressively pursued and acquired out-of-state linemen and support staff and continued to build on those resources during and after the storm,” said A. Christopher Burton, senior vice president of gas and electric operations and planning. “In addition to external personnel from 18 states including Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee and Texas, all available BGE employees and contractors have been actively engaged in this monumental restoration effort. A workforce of more than 5,500 people has been working tirelessly to get the lights back on for the approximately 750,000 BGE customers who experienced outages during this storm.”

“While the lion’s share of work associated with Hurricane Irene has been completed, BGE will not rest until service to each and every customer has been restored,” said Jeannette M. Mills, senior vice president and chief customer officer for BGE. “We are committed to ongoing communication with all of our customers, especially those whose service has not yet been restored, to reassure them that we have not forgotten about them. BGE has been very focused on its communication to customers before, during and after the storm. We continue to keep the lines of communication open and have even expanded outreach by using our automated telephone system to update customers with more targeted restoration information and posting areas where crews would be working on its website. Customers could also stay informed on restoration progress via www.bge.com, Twitter, Facebook and Flickr.”

BGE’s balanced approach to service restoration ensures crews are working simultaneously in every jurisdiction where BGE has customers, addressing public safety and critical infrastructure issues across BGE’s Central Maryland service area. As part of BGE’s standard process during major events such as Hurricane Irene, the company is in regular communication with state and local public and elected officials and emergency operations centers, helping to ensure a coordinated effort between the jurisdictions and the utility. BGE appreciates the assistance and cooperation of these officials and organizations.

As a reminder, BGE customers who may be elderly, handicapped or dependent on electricity for medical equipment who are still without power may want to consider relocating to an alternate location until power is restored. These customers are always encouraged to have alternate arrangements in place should they experience a power outage. Customers using a generator should follow manufacturer instructions and be sure to locate generators in well-ventilated areas. Customers are reminded to report power outages by calling 1-877-778-2222. For more information about BGE storm preparation and how customers can protect their families and property, go to www.bge.com.

BGE, www.bge.com, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 640,000 natural gas customers in Central Maryland. The company’s approximately 3,000 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Constellation Energy, www.constellation.com, a FORTUNE 500 company also headquartered in Baltimore, with subsidiaries that generate, sell and provide other energy-related services to customers throughout North America.