BGE Warns Customers to be Aware of Utility Imposters and to be Vigilant about Personal and Home Safety
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Baltimore Gas and Electric Company Warns Customers to be Aware of
Utility Imposters and to be Vigilant about Personal and Home Safety
Individuals may misrepresent themselves as BGE employees in order to steal cash, gain entry into customers’ homes or obtain credit card and personal information
BALTIMORE, Aug. 23, 2012 – Baltimore Gas and Electric Company (BGE) <http://www.bge.com/Pages/default.aspx> cautions customers to be aware of individuals posing as BGE employees in order to gain access to their homes and businesses in an attempt to steal money and other valuables or to gain credit card or other personal information. Imposters may wear “official-looking” clothing and carry fake credentials.
“The safety of our customers and employees is a top priority, and we encourage our customers to be vigilant about their safety in their homes and businesses,” said Jeannette M. Mills, vice president and chief customer officer for BGE. “Although it is rare for the BGE representative to require entry into the customer’s home, if the entry is requested, the customer should always ask to see photo identification. All BGE employees and contractors carry company identification badges, which should be visible at all times, displaying their name, photograph and identification number.”
Customers are encouraged to call BGE at 800-685-0123 to verify the credentials of an individual visiting their home without an appointment. If at any time, customers are concerned for their safety, they should contact 9-1-1. As a reminder, BGE no longer accepts cash payments in the field and generally only requires entry into a customer’s home in response to gas or electric emergencies, to check BGE equipment, read BGE meters or to start or stop service. Additionally, customers should never give personal information such as credit card numbers to people claiming to represent BGE. BGE regularly advises customers about imposters and how to avoid becoming a victim in its monthly bill insert, BGE Connections. <http://www.bge.com/myaccount/billsrates/pages/bill-inserts.aspx>
In addition, BGE customers have the option of purchasing natural gas and electricity from third-party suppliers and representatives of these companies may contact customers in person, by mail or telephone seeking their business. They may also ask to see the customer’s BGE bill. Representatives of third-party suppliers should carry identification from the company for which they work, not BGE. Customers should not hesitate to ask to see their badge and verify their identification.
BGE works closely with local law enforcement to address these types of issues, but also urges customers to take an active role in ensuring their safety against imposters by taking the following steps:
Customers should never open their door to someone they don’t recognize and should always ask for a photo ID through the door or window, especially if you did not request a visit from BGE.
All BGE employees and contractors carry company identification badges, displaying their name, photograph and identification number. To verify a BGE employee’s identity or work being done at your home, call BGE at 800-685-0123.
For your convenience and safety, BGE will bill you for all repair work and not ask for a payment at time of service.
Customers who encounter suspicious activity or suspected utility imposters are urged to contact the police immediately.
BGE encourages customers to share these safety tips with elderly family members, friends and children.
BGE <http://www.bge.com/Pages/default.aspx> , headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider with approximately $33 billion in annual revenues. Like us on Facebook <http://www.facebook.com/myBGE> and follow us on Twitter <http://twitter.com/mybge> , YouTube <http://www.youtube.com/baltimoregaselectric> and Flickr <http://www.flickr.com/photos/mybge> .