BGE Introduces Mobile Website and New Online Tools for Enhanced Customer Service
Baltimore Gas and Electric Company Introduces Mobile Website and New Online Tools for Enhanced Customer Service
Customers can now make service changes online, view an enhanced outage map and report an outage via a smart phone with BGE’s newly launched mobile touch website
BALTIMORE, Dec. 14, 2012 – Baltimore Gas and Electric Company (BGE) <http://www.bge.com/Pages/
“Our new online tools provide customers with more options for connecting and doing business with us,” said Jeannette M. Mills, vice president and chief customer officer for BGE. “We understand that some customers prefer to do business with or contact us using their mobile phone or via our website. Customers also expressed an interest in seeing more information on our outage map. Our new suite of tools, which features an enhanced outage map and a mobile touch version of our website, helps us enhance customer satisfaction and deliver on our customers’ expectations. We encourage customers to take advantage of these new offerings as we continue to explore opportunities to expand our online offerings in the future.”
New and existing BGE customers can now start, stop or move their service using online applications on bge.com. New customers can start BGE electric and gas service at a new address by completing an application form online. Existing BGE customers can stop service or move service to a new address by completing a short form using their account number or phone number on record. Customers using the online forms must have a requested date that is at least three days before – and less than 30 days from – the date of the application.
The enhanced outage map on bge.com is interactive and provides customers with the general location and status of current electric power outages in BGE’s service area. This map can also be accessed on mobile devices. Customers can view affected area(s), the number of customers affected by an outage, estimated time of restoration, if available, and the status of the field crew assigned to repair the issue. Customers can view the outage map by visiting bge.com and clicking on “Current Outages.” Additionally, customers are now able to report electrical outages through bge.com, using either a computer or a smart device. Customers still have the option to report their outage by calling BGE’s outage line at 877.778.2222.
BGE’s new mobile touch website is designed to be compatible with mobile devices, smart phones or tablets without the need to download an app. It provides options to report an outage, view the enhanced outage map and contact BGE. Customers also have the option of linking to the full bge.com site from the mobile version.