Home Local Maryland Government Announcement Originally published September 02, 2011

Baltimore Gas and Electric Company Restores Electric Service to Roughly 98 Percent of the Customers Who Experienced Outages Resulting from Hurricane Irene

Utility remains on track for outages to be between 5,000-10,000 by late tonight

BALTIMORE, Sept. 2, 2011 – Baltimore Gas and Electric Company (BGE) today announced that its nearly 6,000 field and support forces, including nearly 2,000 out-of-state overhead line and tree personnel, continue to make significant progress restoring electric service to customers supplied by secondary power lines and other equipment that could not safely be repaired until substations and main lines were repaired. BGE still expects the number of outages, which totaled approximately 750,000, to be between 5,000-10,000 by late tonight (approximately one percent of those who lost power), and expects to restore outages that remain by Saturday evening. The utility’s website may not reflect updated outage information until late tonight because data reconciliation often occurs at night and into the early morning hours after crews have completed their shifts. This puts the utility in the position of having restored electric service to the vast majority of its affected customers within five days of Hurricane Irene’s passing.

“BGE has been relentless in its efforts to restore service to all of our customers and proactively secured additional resources well in advance of the storm, to ensure we could begin this monumental restoration effort as soon as it was safe to do so,” said A. Christopher Burton, senior vice president of gas and electric operations and planning. “For the customers who are still without power, we recognize that the tremendous progress BGE has made is of little comfort. In many cases, service to these remaining customers could not be restored until the main lines and other equipment upstream from their home or business were repaired. Our dedicated employees have been working around-the-clock and are committed to getting them back in service as safely and as quickly as possible.”

In addition to linemen and tree personnel from 18 states including Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee and Texas, all available BGE employees and contractors have been actively engaged in this monumental restoration effort.

“While service to the vast majority of customers has been restored, BGE will continue to communicate with customers who are still out of service, attempting to keep them informed of when a crew will be in their area to restore power,” said Jeannette M. Mills, senior vice president and chief customer officer for BGE. “Customers can also obtain crew locations and other restoration information via, Twitter, Facebook and Flickr.”

As part of BGE’s restoration efforts, crews are operating in “pods,” meaning work that requires multiple crews with different skill sets travel together. In so doing, each crew begins its work as soon as the crew before them has completed their part of the job, resulting in the most efficient approach to restoration.

BGE,, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 640,000 natural gas customers in Central Maryland. The company’s approximately 3,000 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Constellation Energy,, a FORTUNE 500 company also headquartered in Baltimore, with subsidiaries that generate, sell and provide other energy-related services to customers throughout North America.