More than 200 BGE, contract and external personnel worked around-the-clock to repair gas main and restore service following Monday’s gas main break
Any remaining isolated outages will be addressed in close coordination with affected customers
BALTIMORE, Nov. 10, 2011 – Baltimore Gas and Electric Company (BGE) today announced that it has restored natural gas service to nearly all customers affected by Monday’s gas main break on East Fort Ave. in Locust Point. Any customers in this south Baltimore community who are still without gas service as a result of the gas main break are urged to contact the utility to schedule a time for gas mechanics to turn their meters back on and relight gas appliances. BGE personnel will remain in the area to monitor the operation of the repaired main and to respond to calls to restore service to any remaining customers.
“BGE thanks its customers for their extraordinary patience during this major gas outage,” said Jeannette M. Mills, senior vice president and chief customer officer for BGE. “Gas outages are significantly different from electric outages in that they require BGE personnel to enter customers’ homes and businesses on two separate occasions in order to safely complete repairs and restore service. We recognize that this process places a significant burden on our customers and requires close coordination and cooperation between the utility and its customers. The successful completion of this restoration effort would not have been possible were it not for the patience and support of our customers, and for that, we sincerely thank the community of Locust Point.”
As a reminder, BGE personnel will remain on scene to ensure the safety of its customers and employees, and will be available until all affected customer are back in service. If customers experience a strong odor of gas they should leave the premises immediately and then call BGE at 1-800-685-0123.
More than 200 people participated in the repair and restoration activity, including personnel from the following neighboring utilities: Delmarva Power, Orange and Rockland, PECO, Philadelphia Gas Works, New Jersey Natural Gas and Washington Gas Light. These external crews assisted BGE with the door-to-door restoration process.
BGE, www.bge.com, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 650,000 natural gas customers in Central Maryland. The company’s approximately 3,000 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Constellation Energy, www.constellation.com, a FORTUNE 500 company also headquartered in Baltimore, with subsidiaries that generate, sell and provide other energy-related services to customers throughout North America.