Company offers tips to help customers prepare and save, and encourages customers to take advantage of available energy assistance
WASHINGTON, D.C. (Dec. 2, 2021) – As stronger and more damaging storms, resulting from climate change, become more frequent across the District of Columbia and Maryland, Pepco is completing essential work to prepare the local energy grid to meet customer demand and keep homes and businesses warm and powered this winter. Employees are completing maintenance and inspections, as well as upgrades and critical repairs to prepare for winter weather. This work is an essential component of providing safe and reliable service for the company’s approximately 894,000 electric customers through the winter and beyond.
“We are making important investments in the local energy grid to help ensure that we are providing safe, reliable, affordable and clean energy service for our valued customers throughout the year, including those times when they need us most, equitably and inclusively,” said Donna Cooper, Pepco region president. “Our team of lineworkers, engineers and the entire team work hard every day and around the clock to prevent outages that can be averted. We have kept this pace throughout the pandemic, and recent weather events, to ensure that we are keeping the lights on for valued customers and preparing for what we may confront this winter season.”
On the local electric grid, preparation includes inspecting and upgrading equipment; trimming trees, which cause about 22 percent of power outages; building new underground equipment; and installing stronger, tree-resistant aerial cable. Pepco also continues to install smart technology that can automatically identify the location of damage, restore service more quickly, or isolate damage. Over the past ten years, these ongoing investments in the local energy grid have driven a 68 percent decrease in the frequency of electric outages Pepco customers have experienced.
Just as Pepco prepares, the company encourages customers also to be ready for severe weather that the winter season can bring.
- Assemble an emergency storm kit. Include a battery-powered radio, a flashlight, a first-aid kit, a battery-powered or windup clock, extra batteries, medications, a multi-purpose tool, cell phones with chargers, and a list of important/emergency phone numbers.
- Have a supply of bottled water and easy-to-prepare, non-perishable foods available.
- Keep a flashlight with fresh batteries on each floor of your home.
- Identify an alternate location for you and/or your family in case of an extended outage.
- Review the manufacturer’s instructions for safe operation of your generator. Do not connect a generator directly to your home’s wiring. Never use a generator in any enclosed area.
- Download Pepco’s mobile app at pepco.com/MobileApp.
Being prepared is a responsibility everyone should take seriously. If a severe winter storm strikes, customers should monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report downed wires or service issues by calling 877-PEPCO-62 (877-737-2662), visiting pepco.com, or through the company’s mobile app. Customers can also report an outage by texting “Out” to 48710. Customers must first text “ADD OUTAGE” to 48710 to sign up for this service. If an outage does occur, the company’s interactive online outage map and its mobile app provide estimates of how quickly power is expected to be restored. More tips, resources and safety information are available at pepco.com/Storm.
As many continue spending time at home and as temperatures drop, energy usage typically climbs too. Pepco provides helpful tips and information to help customers save money and energy all winter. More tips and information is available at Pepco.com/SaveEnergy.
- Manage your bill on My Account. Online energy management tools show you how much energy you are using. The bill to date feature lets you know what your bill costs are to date at any time during the month. You can also get tips based on your energy saving goals.
- Install energy efficient light bulbs. Energy-efficient LED bulbs use up to 75 percent less energy than standard bulbs.
- Unplug unused electrical devices when you leave a room. Chargers use energy when left plugged in after your device is fully charged.
- Check your thermostat. Set your thermostat a few degrees lower in the winter, if health permits.
- Adjust your blinds. Raise your blinds in the winter to let warm sunlight into your home.
Customers who are past due on their Pepco bill should contact the company immediately for payment arrangements and energy assistance. Pepco will work with every customer to help identify the support necessary to continue energy service. To learn more about assistance options customers can call 202-833-7500 or visit pepco.com/Help for additional information.
To learn more about Pepco, visit The Source, our online newsroom. Find additional information by visiting pepco.com, on Facebook at facebook.com/pepcoconnect and on Twitter at twitter.com/pepcoconnect. Pepco’s mobile app is available at pepco.com/mobileapp.
Pepco is a unit of Exelon Corporation (Nasdaq: EXC), the nation’s leading energy provider, with approximately 10 million customers. Pepco provides safe and reliable energy service to approximately 894,000 customers in the District of Columbia and Maryland.
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